Conexus - Case Study

Enhancing Multi-Language Sentiment Analysis for Conexus

Conexus partnered with Orient Software to develop an AI-powered sentiment analysis system for their multi-language e-learning platform. The goal was to classify the emotional tone of user reviews and extract valuable insights to enhance platform engagement and user satisfaction.

CLIENT

Conexus

COUNTRY

Norway

INDUSTY

Education Technology

Client Overview

Conexus is a leading Norwegian education technology company specializing in data-driven learning solutions. Their platform supports educational institutions and policymakers by providing advanced analytics, e-learning tools, and personalized education insights.

Engagement model: Dedicated Team

15+ Years On-going

Engagement Length

Multi-Language Data

AI Sentiment Analysis

The Challenge

Conexus needed a solution to extract meaningful insights from multi-language user reviews to:

Understand User Sentiment

Classify emotional tones (positive, negative, neutral) to assess platform satisfaction.

Process Multi-Language Data

Implement AI models capable of analyzing diverse linguistic inputs.

Improve Platform Experience

Leverage AI insights to enhance e-learning engagement and retention.

Our Solution

Orient Software developed a multi-language AI sentiment analysis system using state-of-the-art machine learning and NLP models.

AI Sentiment Classification

Built a custom sentiment analysis model using fine-tuned DistilBERT for accurate text classification.
Applied real-time prediction models to classify positive, neutral, and negative reviews.

Multi-Language Processing & Contrastive Learning

Implemented contrastive learning techniques to handle multiple languages efficiently.
Designed language-agnostic models for scalable sentiment analysis.

Data Engineering & Feedback Optimization

Processed and structured large-scale review datasets to generate actionable insights.
Provided real-time analytics to support continuous platform improvements.

All Technologies Applied

Fine-Tuned DistilBERT Real-Time Prediction Contrastive Learning Data Engineering Sentiment Analysis Face Detection

The Outcome

Orient Software’s AI-powered sentiment analysis delivered key benefits for Conexus:

Accurate classification of user sentiment across multiple languages.
Enhanced platform optimization based on AI-driven user feedback insights.
Increased user engagement through personalized learning improvements.
Positive feedback from Conexus, validating the impact of AI-enhanced decision-making.

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