BPO Team Lead (Administration)

12026-07-31

Responsibilities

Perform a range of investment and administrative tasks in accordance with agreed timelines and quality standards.
Complete case workflows accurately and promptly by adhering to defined operational processes and procedures.
Manage BPO workflows and monitor team performance to ensure processing activities meet agreed service level agreements (SLAs).
Manage, review, and maintain operational procedures to ensure they remain current, accurate, and fit for purpose.
Assist with ad hoc testing and support activities to ensure BAU processing continues to operate smoothly.
Participate in hiring and recruitment activities, including candidate assessment and selection.
Lead onboarding activities, provide coaching and ongoing support to new starters.
Manage, lead, and support the BPO team, fostering a high-performance and collaborative working environment.
Identify process inefficiencies and proactively drive continuous improvement initiatives.
Contribute to the delivery of a high standard of customer service and operational support, consistent with Netwealth’s service expectations

Have 05 years’ experience working in finance, banking or investments related fields with at least 01 year in team managements experience.
Good communication and English language skills (verbal & written)
Self-motivated with a keen desire to work with others to achieve common goals and expand their knowledge and skills
Good numerical, analytical and problem-solving skills.
Attention to detail including the clarifying the detail of tasks, checking inputs outputs for accuracy and completeness, following established procedures
Ability to work independently and managing multiple priorities

Attractive and competitive performance-based compensation package.
Full gross salary during probation.
Generous 13-month salary and dedication bonus.
Comprehensive healthcare insurance package and annual health check-ups.
Flexible check-in time before 10:00 AM on weekdays.
2-day remote work per week.
12 annual leave days, 5 sick leave days, 11 public holidays as required by Vietnamese Labor Law, plus one extra day off for Christmas.
Opportunity to work on global projects, collaborate with international teams, and have business trip to Australia.
Daily breakfast, Happy Thursday gatherings to connect with colleagues.
Active sport clubs such as badminton, running, football, music clubs.
Teambuilding activities, annual company trips, and year end party.
Continuous learning opportunities through technical & soft skills training, English classes, and internal communities.
Financial assistance for important life events, including marriage, childbirth, and bereavement, ensuring support at every stage of life.