Service Desk Analyst - Sign-on Bonus
22025-12-31
Responsibilities
- Manage user access and permissions using Azure RBAC, ensuring appropriate role assignments and security compliance.
- Develop and maintain Power Automate workflows to streamline service desk operations and automate repetitive tasks.
- Create and maintain Power BI dashboards and reports to support operational insights and performance tracking.
- Assist in preparing documentation and evidence for audit and compliance reviews, including access logs, change records, and process adherence.
- Collaborate with onshore teams to ensure seamless service delivery and knowledge sharing.
- Participate in continuous improvement initiatives and contribute to knowledge base articles.
Requirements
- Minimum 3+ years of relevant experience in IT operations or service desk roles.
- Advanced Microsoft Intune application packaging, including complex scenarios (e.g., .exe files with embedded supporting resources).
- Proficient in PowerShell scripting for automation, configuration, and system management.
- Hands-on experience with Microsoft Purview, including labelling policies and eDiscovery investigations for compliance and information protection.
- Skilled in Microsoft Graph API for querying and managing Microsoft 365 services, with strong focus on permission scoping and secure access.
- Expertise in auditing and optimizing enterprise cloud applications to improve security posture and operational efficiency.
- Experience with PDQ Deploy for efficient software distribution and management across enterprise environments.
What we offer
- Attractive and competitive performance-based compensation package.
- Generous year-end 13th-month bonus.
- Loyalty and annual dedication rewards.
- 12 annual leave days, 11 public holidays, 1 Christmas day off and 5 sick leave days.
- Flexible check-in time, 1-day remote work per week, and the freedom to work from any of our offices in Da Nang, Hue, or Ha Noi.
- Onsite opportunity in Australia.
- Comprehensive healthcare package and annual health check-ups.
- Team-building allowance, annual company trips, gathering party every Thursday, and free breakfast provided daily for a fun, connected, and energized workplace.
- Sports & hobby clubs with football, badminton, biking, running, chess, or music band groups.
- Continuous learning & development with exclusive technical & soft skills training, English classes, and technical clubs.
- Financial aid for marriage, newborns, and bereavement to support you through every stage of life.