BPO - Assistant Analyst (Administration) - Based in Da Nang

As an BPO - Assistant Analyst (Administration), you play a vital role in delivering accurate and timely administration that supports exceptional client and adviser experiences. You’ll work across key functions within Customer Operations of Australian project, applying your expertise in superannuation and investments to ensure high-quality outcomes within defined service levels.

Responsibilities

• Exposure to administrative or operational roles, ideally within a high‑volume processing environment (desirable).
• Interest in, or exposure to, financial services, banking or similar regulated environments (desirable).
• Willingness and capability to learn financial services products, processes and regulatory requirements.
• Strong general computer literacy, including Microsoft Office and business systems.
• Clear and professional written, and verbal communication skills with a customer‑first mindset.
• High attention to detail when reviewing information and entering data accurately.
• Strong organisational skills, with the ability to prioritise tasks, work independently, and collaborate effectively within a team.

Requirements

• Minimum of 2 years of experience in financial services, banking or similar regulated environments (desirable).
• Good command of English, with the ability to communicate effectively in a professional environment both written and verbal.
• Strong attention to detail with the ability to handle high-volume administrative tasks accurately.
• Ability to manage multiple priorities and adapt to changing workloads in a fast-paced environment.
• Basic understanding or willingness to learn about investment products, superannuation, and related terminology.
• Ability to interpret documentation, forms, and regulatory requirements with guidance.
• Strong communication and interpersonal skills, with the ability to interact professionally with stakeholders and escalate issues when necessary.
• A proactive mindset, with a willingness to learn, collaborate, and contribute to team performance.
• Prior experience working with international clients or in a client-facing role is preferred.

What we offer

• Attractive and competitive performance-based compensation package.
• Full gross salary during probation.
• Generous 13-month salary and dedication bonus.
• Comprehensive healthcare insurance package and annual health check-ups.
• Flexible check-in time before 10:00 AM on weekdays.
• 2-day remote work per week.
• 12 annual leave days, 5 sick leave days, 11 public holidays as required by Vietnamese Labor Law, plus one extra day off for Christmas.
• Opportunity to work on global projects, collaborate with international teams, and have business trip to Australia.
• Daily breakfast, Happy Thursday gatherings to connect with colleagues.
• Active sport clubs such as badminton, running, football, music clubs.
• Teambuilding activities, annual company trips, and year end party.
• Continuous learning opportunities through technical & soft skills training, English classes, and internal communities.
• Financial assistance for important life events, including marriage, childbirth, and bereavement, ensuring support at every stage of life.

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